All elected commission chairpersons become members of the NWONE Board of Directors. Through participation on the NWONE Board of Directors the Chairs are able to assure that the work of their commission is aligned with the larger strategic plan of the organization. Commission membership is composed of NWONE volunteer members who agree to serve on the commission. 

If you have questions about this commission or wish to serve on this commission, please contact Gladys Campbell, the Executive Director of NWONE at gladysc@wsha.org.

The work of the Member Services Commission

The Member Services Commission:

• Develops and implements a rolling, innovative strategic plan for membership growth and service to members, that is consistent with the organization’s larger strategic plan.

• Participates with the nominating committee in developing and implementing a rolling strategic plan for organizational leadership succession planning.

• Communicates with the Nominating Committee when members with interest and talent in leadership are recognized.

• Monitors membership levels on a monthly basis, in partnership with NWONE's Executive Assistant.

• Develops and implements strategies to meet membership targets and to maintain membership growth in the organization.

• Chairs a monthly Conference call for the commission that includes all Regional Representatives to help them become a source of membership recruitment and a vehicle for information on membership movement and position changes. 

• Establishes processes for ongoing communication with each hospital within the two state regions, recognizing the need for hospital-based support for NWONE and recruitment of membership.  Uses the Regional Representatives in defining and monitoring this process.

• Develops processes for receiving and responding to member feedback on needs and expectations related to member services.

• Develops processes for environmental scanning to establish methods for proactive response to broad based member expectations and emerging needs.

• Provides stewardship for securing member dues consistent with the annual budget, recognizing that dues are one of the association’s two primary revenue streams.

• Works with the Finance Committee to plan the next years dues budget and membership targets.

• Presents commission activities, progress toward goal achievement and strategic initiatives at all NWONE Board meetings and at meetings of the membership, to include reports on membership levels.

• Develops and implements a rolling strategic plan for commission leadership succession plan and to assure a viable commission membership base.