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Clinical Operations Manager (Nurse Manager) - Primary Care


Group Health is heralded as a national model for health care that focuses on and delivers better health. Practices such as electronic medical records, a strong relationship with your doctor, and an emphasis on prevention and early screening are already at work, creating exceptional care experience our members rave about. We know what the competition is offering. That's why we're offering you something different. Something better. Health care that's Well beyond medicine™.

By pairing a Clinical Operations Manager with a Medical Chief leader in every clinic, we further our goal of ensuring that clinical leaders are engaged directly with front-line staff in the delivery of optimal patient care. This position will ensure that we have a focused leadership person on site at the point of care -- the most critical point in our delivery system.

The individual selected for this position, will support and lead the clinical staff and physicians in the implementation of Primary Care Medical Home processes, using a LEAN  management approach to engage staff and benefit our patients.

The focus of the Clinical Operations Manager will include:

  • Spending a significant amount of time in front line areas.
  • Ability to understand and willingness to implement standard work throughout your medical center.
  • Desire to observe, mentor, and coach your front line teams.
  • Ability and willingness to use visual systems to monitor standard work.
  • Ability and willingness to routinely conduct 4-step problem solving sessions (A3 thinking).
  • Ability and willingness to create a culture of accountability for achieving results.
  • Willingness to engage your local teams in a manner that fosters continual improvement.

Qualifications

Education Requirements                                                                                                
Minimum: BSN or RN with a bachelor's degree in Administration, Business, Healthcare or a related field.

Preferred: RN with Masters Degree In Nursing, Healthcare Administration, Business or related field.

Experience Requirements
Minimum:5 years Clinical experience including 2 years as a lead or charge required. 4 years supervisory or management experience and prior managed care experience. Preferred:5 years Previous ambulatory care or primary care experience; LEAN management skills desired.

Knowledge Requirements
Minimum:Advanced Knowledge of regulatory requirements, managed care, health care delivery systems and nursing practice; verbal and written communication skills; management skills, including human resources, program & budget; team leadership and development skills; customer service skills required. Preferred:Advanced Knowledge of standards development, professional role development, systems theory, and collaborative leadership preferred.

Certification Requirements
Minimum:At time of hire Current Registered Nurse license required. Preferred:None Required

Group Health is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

To apply, log on to: http://ghc.org/careers/ and search for job #113478.